Item or Shipping Disputes (48-Hour Window)

If your item arrives damaged, incomplete, not as described, or tracking shows “delivered” but you have an issue, email [email protected] within 48 hours of confirmed delivery with the subject line:

Subject: DISPUTE – Order # [your order number]

Please include:

• Your full name and the email used at checkout
• Order number and tracking number
• Delivery date (as shown by the carrier)
• A clear description of the issue
• Photos/videos of the shipping label, outer box, inner packaging, and the item (close-ups of any damage/defect)
• Your preferred resolution (replacement/refund)

Important: Claims submitted after 48 hours or without required photos may be denied. Per policy, funds may be held until the dispute is resolved and/or the item is returned.

Start a dispute email

Other Questions

Have a general question, pre-sale question, or account issue?

• Open a help ticket in our Discord, or
• Email: [email protected]

We do our best to reply as quickly as possible and will follow up if we need more details.